Overview
Our refund and returns policy lasts 5 days. If 5 days have passed since your goods have been purchased, we can’t offer you a full refund or exchange.
We DO NOT OFFER RETURNS or REFUNDS for the CORRECT PRODUCT delivered as ordered, if you are unsure at time of order, send an email to sales@sherco.co.za to confirm.
We do not accept returns of Electric/electronic parts.
If during checkout the product shows that it is on back- order we can only deliver that product once it becomes available to us.
We do not accept responsibility for upgrade of products where the pictures on our site still reflect older versions.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please do not send your purchase back to the manufacturer.
There are certain additional situations where no refunds are granted:
- Items with obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 5 days after purchace date
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If the items is out of stock and an order is placed and paid a full refund will be made subject to card costs.
A 10% handlings fee will be deducted from any refund amount, as well as any shipping cost both ways.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days, or paid by eft to your bank account.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@sherco.co.za
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. We do not accepts any damage during shipment to you, If you need to exchange it for the same item, send us an email at sales@sherco.co.za to request exchange
Shipping returns
To return your product, you should courier to our head office adress.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of any shipping paid by us will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at sales@sherco.co.za for questions related to refunds and returns.